For exchanges / refund, the customer is required to post an exchange / refund request on the "Q & A" board within 3 days from the date of receipt. The request is to include the reason for exchanges / refunds and the order number.
In case of exchange / refund request due to product defects or mis-delivery, detailed photos of the products are also required. Exchanges / refunds will be made shortly upon careful examination and confirmation on the reported defects.